TimTam Equipment Return and Warranty Policy

RETURNS POLICY

We want you to buy TimTam equipment with confidence and offer a 30 day money back guarantee if you’re unhappy with your purchase from Rydehm for any reason.

  • Return Authorization required - email us at info@rydehm.com
  • Provide your Rydehm order number 
  • Your item(s) must be returned within the first 30 days of your purchase
  • Your item(s) must be received in like new condition in the original, undamaged packaging
  • No restocking fee will be applied to your eligible refund if your authorized return is received within the first 30 days in the condition mentioned above
  • A 25% restocking fee will be deducted from your refund if your item(s) is received after the first 30 days, or if the original packaging is damaged


WHAT YOU HAVE TO DO

  • The item(s) authorized for return must be in its original, undamaged packaging and received in like new condition
  • A Return Authorization is required and can be obtained by emailing us at info@rydehm.com
  • All documents and accessories shipped with the item(s) ordered must be included in the package
  • You are responsible for the cost of shipping the return back to us



WARRANTY POLICY

Rydehm offers a 365 day warranty on TimTam products purchased from Rydehm.com. Email info@rydehm.com to find out if your item(s) is eligible for an extended warranty.

  • Return Authorization required - email us at info@rydehm.com
  • Your item(s) must be within the first 365 days to be eligible for warranty support 


WHAT YOU HAVE TO DO

  • A Return Authorization is required and is obtained by emailing us at info@rydehm.com
  • Provide your Rydehm order number
  • The item(s) authorized for warranty support must be received with all originally shipped components and/or accessories
  • The company is responsible for shipping and handling for authorized returns for warranty support.
  • All documents and accessories shipped with the item(s) ordered must be included in the package 


TERMS OF POLICY
 

This product is provided as is without any guarantees or warranty, except as provided herein. In association with the product, our company makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of noninfringement of third party rights. Use of the product by a user is at the user’s risk.

What does this warranty cover?

  • it covers any defects in material within the first 365 days
  • it covers any defects in workmanship under normal use within the first 365 days

What will we do to correct problems?

  • Within the first 365 days, the Company will replace the product, at no cost, for the original purchaser at the discretion of the company

How long does coverage last?

  • 365 days warranty on the product

What does this warranty not cover?

  • Damage of product resulting from negligence
  • Damage of product resulting from unauthorized modification of the product
  • Damage caused by natural disaster
  • Theft or loss of the product
  • Damage of product resulting from misuse